We pride ourselves on our exceptional Customer Service

Our Customer Service staff are highly experienced – like Nikki who has been serving you at Bells Removals for 15 years

As part of our commitment to exceptional customer service we offer you the choice of an accredited AFRA (Australian Furniture Removers Association) moving kit, tips to help you make your move safer, hints about moving with children and descriptions of goods that we are unable to move.

There is also a feedback questionnaire available for you to ask us about any aspect of your move locally, interstate and internationally, an inventory form for your household goods and effects that you can fill out online and a print out of tips about planning your move so do it right the first time ! You can also read testimonials from our satisfied customers.

 Customer Service Charter

Policy Rationale

At Bells Moving and Storage our primary role is to safely and efficiently relocate our clients’ belongings whilst providing a rewarding and harmonious working experience for our employees. This charter sets out the service our customers can expect to receive.

To achieve the best possible outcome for our clients we will do our best to ensure that we provide services that are courteous, timely, and accurate and delivered by knowledgeable staff.

Our Commitment

• To take time to listen to our customers’ needs
• Treat our customers with respect
• Treat every customer as people and not numbers
• Keep our customers informed
• Respecting privacy and confidentiality to the greatest extent possible
• Avoid over-promising and under-delivering
• Professional service and advice

We will respect the confidentiality of information that you provide to us and will accordingly advise you of the process, deadlines and costs of services as far as possible prior to the service being delivered. As a customer, you have a right to expect that the service you receive will be of a high standard. Our aim is to always exceed your expectations.

If things go wrong…

Even with the best intentions, things sometimes go wrong. If our service to you does not meet the standard you expect, please let us know. In the first instance, we encourage your feedback directly to the staff member delivering the service or request to speak to a senior manager.

If the issue is not resolved to your satisfaction, please make contact with:

Mr Chris Bell

MANAGING DIRECTOR/OWNER

65 Patriarch Drive HUNTINGFIELD TAS 7055

Telephone: (03) 6229 9099

Email: chrisbell@bellsremovals.com.au

Help us to help you

Our staff are committed to providing all of our customers with a high standard of service. To help us do this we ask that you:

• Treat our staff with courtesy and respect
• Respond to reasonable requests for information in a timely manner
• Provide us with up-to-date information that is relevant to the service you seek
• Please let us know when our staff provides you with excellent service.

We would appreciate you taking the time to fill out our feedback form to assist us in our endeavours in keeping our customer service to the highest of standards.

Most Importantly – Please remember to…

Advise us if your contact details or requirements change